Refund policy
We want you to be happy with your purchase. If something isn’t quite right, here’s how returns, refunds, and exchanges work for orders shipped within the United Kingdom.
Important Information:
- Return Window: 30 days from the delivery date
- Restocking Fee: None
- Refund Timeline: Processed within 7 days after we receive and inspect your returned item
- Return Shipping Costs: Customer is responsible for return shipping costs
- Exchanges: It is possible to exchange products
Return Eligibility
You can return items within 30 days from the delivery date. To initiate a return, please contact us at info@ellymore.com. Items must be unused, unwashed and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.
How to Return an Item:
- Step 1 – Contact Us: Email info@ellymore.com with your order number and reason for the return. Returns without prior approval will not be processed.
- Step 2 – Follow Our Instructions: Once your return is approved, we’ll provide you with the necessary shipping details and return instructions.
- Step 3 – Package Carefully: Pack the item securely to avoid damage during transit.
- Note: Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes up to 7 days. No restocking fees will be applied.
Exchanges
If you would like to exchange an item, please contact us at support@ellymore.com with the details of your request. We’ll assist you with the exchange process. Items must be unused, unwashed and returned in their original packaging with all original tags attached.
Order Cancellations
If you need to cancel your order, reach out to us at info@ellymore.com as soon as possible. We’ll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and details to info@ellymore.com. We’ll make arrangements to send you a replacement or the correct item as soon as possible.
This policy is subject to our Terms of Service.
Feeling unsure or need more details? Simply reach out using any of the contact options below, we’re here to help!
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM GMT
Saturday–Sunday: 11:00 AM – 4:00 PM GMT
Email: info@ellymore.com
Phone: +31615058490
Contact Form: Open Contact Form
Business Information
Ellymore is owned and operated by JM Ventures, a company based in the Netherlands.
Registration Number: 42137530
VAT Number: NL869887907B01
Address:
Fazantlaan 30, 2289ER, Rijswijk, The Netherlands